Terms and Conditions
COR Solutions Services Ltd - Terms of Service
Last updated: 10 January 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of services provided by COR Solutions Services Ltd, Company Number 15027891, registered at 52 Walsworth Rd, Hitchin, SG4 9SX ("we", "us", "our").
2. Services
We provide the following IT support services:
- Managed IT Support
- Microsoft 365 Support and Management
- Google Workspace Support
- IT Consultancy
- Ad-hoc IT Support
- Remote and On-site Support
- Data Recovery Services
- PC Migration and Setup
3. Service Agreement
By engaging our services, you agree to these terms. Specific services may be subject to additional service level agreements (SLAs) which will be provided separately.
4. Payment Terms
4.1 Pricing: All prices quoted are in GBP and exclude VAT unless otherwise stated.
4.2 Payment: Payment is due within 30 days of invoice date unless otherwise agreed in writing.
4.3 Late Payment: We reserve the right to charge interest on overdue accounts at 8% above the Bank of England base rate.
5. Service Standards
5.1 Response Times: We aim to respond to all support requests within 1 hour during business hours (Monday-Friday 9AM-6PM, Saturday 10AM-4PM).
5.2 Best Efforts: We provide services on a "best efforts" basis and do not guarantee specific outcomes unless explicitly agreed in a separate SLA.
6. Client Responsibilities
You agree to:
- Provide accurate information about your IT systems and issues
- Maintain current backups of all critical data
- Provide reasonable access to systems requiring support
- Follow our professional advice regarding IT security and best practices
- Ensure all software licences are valid and up to date
7. Data Protection
We handle all client data in accordance with UK GDPR requirements. Please refer to ourPrivacy Policyfor detailed information.
8. Limitation of Liability
8.1 Our total liability for any claim arising from our services shall not exceed the total fees paid by you in the 12 months preceding the claim.
8.2 We shall not be liable for any indirect, consequential, or economic losses including loss of profits, business, or data.
9. Intellectual Property
All intellectual property rights in any software, documentation, or methodologies we create or provide remain our property unless explicitly transferred in writing.
10. Termination
Either party may terminate services with 30 days written notice. Termination does not affect accrued rights or obligations.
11. Governing Law
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
12. Changes to Terms
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the new Terms.