Privacy Policy

1. Introduction

COR Solutions Services Ltd ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our IT support services.

We are registered as a data controller with the Information Commissioner's Office and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Contact information (name, email address, phone number)
• Business information (company name, address, job title)
• Technical information (IP address, device information when accessing our services)
• Support ticket history and communication records
• Payment and billing information
• Any other information you provide during our business relationship

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To provide IT support services you have requested
• Legitimate interests: To improve our services and maintain business records
• Legal obligation: To comply with tax, accounting, and other legal requirements
• Consent: Where you have specifically agreed to certain processing

4. How We Use Your Information

We use your personal data to:

• Provide IT support services and technical assistance
• Manage your account and process payments
• Communicate with you about services and support tickets
• Send service updates and important announcements
• Improve our services and customer experience
• Comply with legal and regulatory requirements

5. Data Sharing

We may share your data with:

• Our trusted IT service partners (only when necessary to provide services)
• Professional advisers (accountants, lawyers, insurers)
• Government authorities when required by law
• Third-party tools necessary for service delivery (with appropriate safeguards)

We never sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Secure disposal of data when no longer needed

7. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

• Customer records: 6 years after end of business relationship
• Support tickets: 2 years after resolution
• Financial records: 6 years as required by UK tax law
• Marketing communications: Until you unsubscribe

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw consent: Where processing is based on consent

9. Cookies and Website Analytics

Our website uses cookies to improve user experience and gather analytics. You can control cookie settings through your browser. For remote support, we may use temporary session cookies that are deleted after the support session ends.

10. International Transfers

We primarily process data within the UK. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website. Please review this policy periodically.

12. Contact Us

For any questions about this privacy policy or to exercise your rights, please contact our Data Protection Officer:

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):